We understand that making purchases online can be daunting and that you want to be sure that you are getting the value that you paid for. Therefore, we offer a 100% 7-Day Money Back Guarantee to give you the confidence you need when purchasing our Travel Toolkit.

Eligibility for Refunds

Refund for our Travel Toolkit, is considered under the following circumstances:

1. Non-Delivery of the Product

1. • If you did not receive the product after completing your purchase due to technical issues (e.g., payment was successful but the download link was not provided or is inaccessible).

1. Defective Product
   • If the Product file is corrupted, incomplete, or unreadable despite multiple attempts to access it.
2. Unauthorized or Duplicate Charges
   • If you were charged more than once for the same purchase, or if there was an unauthorized transaction.

4. Wrong Information

• • If the Travel Toolkit contains incorrect travel details or advice (N.B. Temporary and permanent updates will be shared through newsletters, and permanent changes will also be included in the next version of the toolkit).

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• You have successfully downloaded the Travel Toolkit and it is free from defects.
• Accidental purchases or change of mind after the download.
• Promotional or discounted purchases, unless the product is defective.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:
   Email our support team at contact@ttravelo.com with the following information:

• • Your full name and email address used for the purchase.
  • Order number or receipt.
  • Reason for the refund request.
  • For defective products, include a screenshot or description of the issue.

1. Processing Time:

1. • Our team will review your request and may ask for additional details.
   • Refund requests are typically processed within 3–5 business days of submission.
   • If approved, the amount will be credited back to your original payment method within 5–10 business days, depending on your payment provider.

Additional Information

• ttravelo reserves the right to reject refund requests that do not meet the above criteria.

• Please note that once a refund has been issued, you are prohibited from using our Travel Toolkit.

Support for Technical Issues

Before requesting a refund, please contact us if you encounter any technical issues or incorrect travel details. Our team will be happy to assist you in resolving the problem and ensuring you can access our product.

We strive to ensure that all of our customers are satisfied with their purchases, and we take pride in providing exceptional customer service.